Frequently Asked Questions

Veito is 100% Turkish-made. The brand's owner and manufacturer is Cemsan Elektrikli Cihazlar San. ve Tic. Ltd. Şti., its factory is in Trabzon Vakfıkebir. It is not an imported or licensed product; devices are manufactured in Türkiye and also exported abroad.

• Spare parts: Since production is domestic, parts supply is fast.
• Warranty: Warranty processing runs through the manufacturer's service network in Türkiye; the device is never sent abroad.

Details: What is Veito, who makes it?

VEITO is made up of the name of the manufacturing district and the initials of the company's field of activity:

• Vakfıkebir — Export — Import — Transport — Organization

In other words, it isn't a foreign word — it's an abbreviation carrying the name of Vakfıkebir, a district of Trabzon.

Start by being clear about what you actually need:

• Whole-home system (hot water at every tap in the home): Blue and Flow series are the ones to go for.
• Shower use only: V1200 or Glow are the models to buy.

• Blue-S: up to 8 litres a minute
• Flow-E9: up to 4.5 litres a minute
• Flow-E7: up to 4 litres a minute
• V1100 / V1200 and Glow (shower type): up to 4 litres a minute

• Blue-S: up to 8 litres a minute
• Flow-E9: up to 4.5 litres a minute
• Flow-E7: up to 4 litres a minute
• V1100 / V1200 and Glow (shower type): up to 4 litres a minute

These units can supply every hot tap in your home.

• A point with capped hot and cold connections
• The combi pipework on the balcony (four plastic pipes)
• By teeing off the hot and cold connections under any basin

• Blue-S: A 4G4 NYM cable (380 V) from the consumer unit to the appliance plus a 3×32 A breaker. Three phases and an earth are connected.
• Flow-E9: A 3G6 NYM cable (220 V) plus a 40 A breaker. IMPORTANT: It cannot be run off an existing socket circuit.
• Flow-E7: It can be run off an existing socket; a dedicated circuit isn't essential. (If you do run one, we recommend 3G2.5 NYM cable (220 V) with a 32 A breaker.)

No Veito unit feeds or backs up a solar system on its own. There are two installation types that can both be correct — which one you have changes the outcome. Before it enters the house, the hot water coming from the solar system must be passed through a thermostatic (NIKS) mixing valve and limited to no more than 50 °C . This protects the unit from the high inlet temperatures that can occur in summer. In winter, when the solar system does not heat enough (e.g. 30 °C), the Veito unit tops the incoming lukewarm water up to the temperature you want. With this installation the two systems can stay together. If there is no mixing valve and both systems are left with their valves open there is a bypass forms in the pipework: the hot water circulates without passing through the unit, and because the unit sees no flow it never switches on. In that case the valve of the system you are not using at that moment must be closed — either the solar system, or the storage heater, or your Veito unit is open. Close the unit's water valve; with the valve closed no water should come out of the hot tap. If it keeps running, there is a bypass in the pipework. For the detailed test and the fix, see our bypass guide .

If the electrics and pipework are already in place, a standard Veito installation takes about 1–2 hours. If a new electrical run or extra plumbing is needed, allow 3–4 hours. Where a full breaker and pipe run has to be installed from scratch, we plan for one working day.

Every Veito product carries a manufacturer's warranty of 2 years . As an authorised service centre we open the warranty claim for you and carry out covered repairs free of charge. We also guarantee our own workmanship on every installation we carry out.

Yes — on days when we are not fully booked we can attend the same day. Our engineers work Monday to Saturday, 11:00–19:00. Tell us how urgent it is on WhatsApp and we'll come back with the earliest slot we have.

Of course. We take out your existing storage cylinder, gas water heater or old instant heater, adapt the pipework and electrics where needed, and fit the new unit. If you buy the new unit from us, the removal-plus-installation package comes at a better price.

Not required on wire-element models. Veito heats water instantly, without storing it in a tank. All models except the V1200, V1100 and Glow use a wire heating element ; these units build up virtually no limescale and need no periodic descaling. The older-generation models with a classic heating element, V1200, V1100 and Glow , are affected by hard water. Otherwise the only parts that clog over time are the accessories: the tap aerator, the inlet filter and the shower head — simply unscrew and clean them. The average service life of the units is 10 years.

We accept cash, bank transfer and credit card. An invoice or receipt is issued for every purchase. Card instalments are usually available, but please confirm with us before the work starts.

Your address, phone and device details are used only to carry out the service and are kept on our own server in Antalya — not on overseas cloud services. In warranty work, the information needed to process the warranty is passed to the device manufacturer's warranty system. Apart from that, nothing is shared with or sold to any marketing company, data broker or third party. Details are on our Privacy Notice (KVKK) page.

We run our business with software we developed ourselves and with AI-supported tools: calls we could not answer receive an automatic WhatsApp reply, our appointment load is calculated live from that day's real workload, service and warranty records are processed automatically, and frequently seen faults are analysed so the needed spare part is loaded into the van in advance. A technician comes to your device and the work is done by a human; AI only makes sure the record is not lost and the job goes faster. We state openly that we use these tools and we observe the transparency principles of the European Union AI Act. See how it works.

Your records are kept on our own server behind a firewall; direct access to the server from the internet is closed. The website and the management panel run over an end-to-end encrypted connection (HTTPS), only authorised people can log into the panel with a password, and every change is logged with who made it and when. Data is backed up automatically every day and the backups are kept in a separate location — your record is not lost in a hardware failure or a theft. We make no claim of “absolute security” for any system; in the event of a security incident we make the notifications required by data protection law.